Last Updated: September 2026
Welcome to AMA AUTO. By accessing our website or using our automotive services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or booking any service with us.
1. Introduction
Purpose of These Terms
These Terms and Conditions govern the use of services provided by AMA AUTO, including vehicle repair, maintenance, diagnostics, inspections, pickup and delivery services, and other automotive solutions offered through our workshops and website.
Acceptance of Terms
By accessing our website, contacting us, or booking and using any service provided by AMA AUTO, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
2. Company Information
About AMA AUTO
AMA AUTO provides professional automotive repair, maintenance, inspection, and related vehicle services in Dubai and Sharjah, United Arab Emirates.
Service Availability
Our services are subject to workshop availability, vehicle inspection, parts availability, and the specific requirements of each vehicle.
3. Services
Automotive Services
AMA AUTO provides a range of automotive services, including vehicle diagnostics, engine repair and maintenance, oil and filter changes, brake and suspension repairs, air conditioning repair and servicing, electrical diagnostics, computer scanning and coding, pickup and delivery services, and vehicle inspection reports.
Service Inspection
The exact work required for a vehicle may only be determined after an appropriate inspection or diagnostic assessment. The availability and scope of any service may vary depending on the condition, make, model, and requirements of the vehicle.
4. Estimates and Pricing
Service Estimates
Any quotation or estimate provided by AMA AUTO is generally based on the information available at the time of the initial inspection or assessment.
Additional Repairs
During the repair process, additional problems or required repairs may be identified. If additional work is required, customers will be informed and, where applicable, approval will be obtained before proceeding with the additional work.
Price Changes
Prices displayed on our website or communicated through phone, WhatsApp, email, or other communication channels may change from time to time without prior notice. The applicable price will be communicated to the customer before the relevant service or additional work is carried out.
5. Spare Parts
Parts Used for Repairs
AMA AUTO may use genuine manufacturer parts, OEM parts, or high-quality aftermarket parts depending on customer preference, vehicle requirements, availability, and the nature of the repair.
Parts Warranty
Warranty coverage for replacement parts may vary depending on the manufacturer, supplier, type of part, and specific repair. Any applicable warranty conditions will be communicated to the customer where relevant.
6. Vehicle Collection and Delivery
Customer Responsibility
Customers using our vehicle pickup or delivery services must ensure that the vehicle is accessible and available at the agreed location and time.
Personal Belongings
Customers are responsible for removing valuable and personal belongings from their vehicles before handing the vehicle over to AMA AUTO. AMA AUTO is not responsible for the loss, theft, or damage of personal items left inside the vehicle.
Vehicle Condition
Customers may be asked to provide accurate information regarding the vehicle’s condition and any existing damage before pickup or delivery.
7. Warranty
Warranty Coverage
Warranty coverage may apply to specific repairs or replacement parts depending on the service performed and the applicable warranty terms. Any warranty provided by AMA AUTO will be subject to the conditions communicated at the time of service.
Warranty Exclusions
Warranty coverage generally does not apply to normal wear and tear, accidental damage, misuse, negligence, unauthorized modifications, or repairs performed by another workshop after AMA AUTO has completed the original service.
Unrelated Issues
Warranty coverage does not normally apply to mechanical, electrical, or other problems that are unrelated to the component or repair originally performed by AMA AUTO.
Warranty Claims
Customers requesting warranty service may be required to provide the original invoice or relevant service documentation. Warranty eligibility will be determined after an appropriate inspection.
8. Customer Responsibilities
Accurate Information
Customers are responsible for providing accurate and complete vehicle information, contact details, and relevant information regarding existing problems or previous repairs.
Repair Approval
Customers are responsible for approving the required repairs or services before the work is carried out, particularly where additional work is identified during inspection or diagnosis.
Payment Responsibility
Customers agree to make payment for completed services and approved repairs according to the agreed payment terms.
Vehicle Collection
Customers are responsible for collecting their vehicles within a reasonable period after being notified that the vehicle is ready for collection. Additional charges may apply where a vehicle remains at the workshop for an extended period, where applicable.
9. Payments
Payment Requirements
Unless otherwise agreed in writing, payment for completed services must be made before the vehicle is released by AMA AUTO.
Outstanding Balances
AMA AUTO reserves the right to withhold the release or delivery of a vehicle until all outstanding amounts relating to the completed services have been paid.
Accepted Payment Methods
Depending on availability, AMA AUTO may accept cash, bank transfers, card payments, or other approved digital payment methods.
10. Cancellation and Appointment Policy
Appointment Changes
Customers may request to cancel or reschedule an appointment by providing reasonable prior notice. Appointment changes are subject to workshop availability.
Service Cancellation
AMA AUTO reserves the right to cancel, postpone, or refuse a service where circumstances make it impractical, unsafe, or unreasonable to proceed.
Reasons for Cancellation
This may include situations involving unavailable parts, safety concerns, incomplete or inaccurate vehicle information, inappropriate customer conduct, or other circumstances affecting our ability to safely and properly provide the requested service.
11. Limitation of Liability
Scope of Liability
AMA AUTO will take reasonable care when providing automotive services. However, we shall not be responsible for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.
External Delays
AMA AUTO is not responsible for delays caused by parts suppliers, manufacturers, delivery providers, unforeseen mechanical problems, accidents, force majeure events, or other external circumstances.
Unrelated Vehicle Problems
AMA AUTO is not responsible for mechanical, electrical, or other vehicle failures that are unrelated to the components or services inspected, repaired, or replaced by us.
Liability Limit
To the extent permitted by applicable law, AMA AUTO’s liability in connection with a particular service shall be limited to the value of the relevant service invoice.
12. Website Usage
Website Content
All content published on the AMA AUTO website, including text, images, photographs, logos, graphics, designs, service descriptions, and other materials, is owned by or licensed to AMA AUTO unless otherwise stated.
Intellectual Property
Website content may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from AMA AUTO.
Prohibited Website Use
Users must not misuse the website, attempt unauthorized access to our systems or data, interfere with website functionality, or use the website for unlawful or fraudulent purposes.
13. Privacy
Customer Information
Information collected through our website, communications, or workshop services is handled in accordance with our Privacy Policy.
Use of Information
Customer information may be used for providing services, communicating with customers, managing appointments, maintaining service records, processing quotations and invoices, improving operations, and fulfilling applicable legal requirements.
14. Governing Law
Applicable Law
These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Dispute Resolution
Any dispute arising from or relating to the use of our website or services shall be handled in accordance with applicable UAE laws and may be subject to the jurisdiction of the competent courts of the United Arab Emirates.
15. Changes to These Terms
Updates
AMA AUTO reserves the right to modify, update, or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Effective Date
Any updated version of these Terms and Conditions will be published on this page. Unless otherwise stated, changes will become effective from the date they are published.
16. Contact Information
Contact AMA AUTO
If you have any questions regarding these Terms and Conditions, our services, appointment policies, warranty terms, or any other matter relating to AMA AUTO, you may contact us through our official website or the workshop contact details provided on our website.
Location
AMA AUTO
Dubai and Sharjah, United Arab Emirates
Thank you for choosing AMA AUTO for your automotive service and repair needs.