Last Updated: September 2026
Ama Auto Garage (“Ama Auto,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with us through our website, WhatsApp Business, telephone, or at our garage.
1. Information We Collect
Personal Information
When you contact Ama Auto Garage or use our services, we may collect information such as your full name, phone number, and other contact details that you voluntarily provide to us.
Vehicle Information
To provide vehicle servicing and repair services, we may collect information about your vehicle, including its make, model, year, registration details, service history, and details related to the requested repair or maintenance work.
Communication and Service Information
We may retain messages and communications exchanged through WhatsApp, telephone calls, website forms, or other communication channels. This may also include service requests, quotations, estimates, invoices, and related service records.
Location Information
Where necessary for service coordination, we may collect or use location information provided by you. We only use such information when reasonably required to coordinate or provide our services.
2. How We Use Your Information
Providing Our Services
We use your information to understand your requirements and provide vehicle servicing, maintenance, repairs, inspections, diagnostics, and other automotive services requested by you.
Customer Communication
We may use your contact information to communicate with you regarding appointments, service updates, quotations, estimates, invoices, reminders, and customer support.
Improving Our Services
Your information may also be used to improve our customer service, internal processes, service quality, and overall customer experience.
Legal and Business Requirements
We may use and retain certain information when necessary to maintain business records, resolve disputes, meet accounting requirements, or comply with applicable laws and regulations.
3. WhatsApp Business Communication
WhatsApp Service Messages
If you contact Ama Auto Garage through WhatsApp or provide your phone number for service-related communication, we may communicate with you through WhatsApp Business regarding your inquiry or vehicle service.
Types of WhatsApp Communication
WhatsApp communications may include appointment confirmations, reminders, vehicle service updates, quotations, estimates, invoices, customer support, and other information directly related to your requested services.
Opting Out
We do not intentionally send spam or unauthorized promotional communications. If you no longer wish to receive WhatsApp communications from us, you may request to opt out by replying “STOP” or by contacting Ama Auto Garage directly.
Meta and WhatsApp Policies
WhatsApp communications are also subject to the applicable terms, policies, and privacy practices of WhatsApp and Meta.
4. Sharing of Your Information
Internal Access
Your personal information may be accessed by authorized Ama Auto Garage employees, technicians, and staff when the information is necessary to provide or manage your requested services.
Service Providers and Partners
Where necessary, we may share relevant information with service providers, suppliers, delivery partners, or other business partners involved in completing a service requested by you.
Legal Requirements
We may disclose your information to government authorities, regulators, law-enforcement agencies, or other authorized parties when required or permitted by applicable law.
No Sale of Personal Information
Ama Auto Garage does not sell, rent, or trade your personal information to third parties.
5. Data Security
Protection of Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or unauthorized disclosure.
Security Limitations
Although we take reasonable precautions to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
6. Data Retention
Retention of Customer Information
Ama Auto Garage retains personal information only for as long as reasonably necessary to provide our services, maintain customer and vehicle service records, manage business operations, and fulfill applicable legal or regulatory requirements.
Deletion of Information
When personal information is no longer required for legitimate business or legal purposes, we may securely delete, anonymize, or otherwise dispose of it where reasonably appropriate.
7. Your Privacy Rights
Access to Your Information
Subject to applicable law, you may request access to the personal information that Ama Auto Garage holds about you.
Correction of Information
If you believe that information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
Deletion of Information
Where legally permitted, you may request the deletion of your personal information that is no longer required for legitimate business or legal purposes.
Withdrawal of Consent
You may withdraw your consent for certain communications, including WhatsApp communications, by contacting Ama Auto Garage directly.
Privacy Requests
If you wish to exercise any applicable privacy rights or have questions about how your information is handled, you can contact us using the contact details provided on our website.
8. Third-Party Websites and Services
External Links
Our website or communications may contain links to third-party websites, applications, or services.
Third-Party Privacy Practices
Ama Auto Garage is not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party website before providing personal information.
9. Cookies and Website Technologies
Use of Cookies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and enhance the overall user experience.
Managing Cookies
Some cookies may be provided by third-party services used on our website. You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
10. Children’s Privacy
General Website Use
Our services are intended for general customers and are not specifically directed toward children.
Information Relating to Children
We do not knowingly collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can take reasonable steps to address the matter.
11. Changes to This Privacy Policy
Policy Updates
Ama Auto Garage may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Updated Version
Whenever changes are made, the updated Privacy Policy will be published on this page along with a revised “Last Updated” date.
12. Contact Us
Ama Auto Garage
If you have any questions about this Privacy Policy, how we collect or use your information, or wish to make a privacy-related request, please contact Ama Auto Garage using the contact details available on our website.
Location
Ama Auto Garage
Dubai, United Arab Emirates