Privacy Policy

Last updated: December 2025

Ama Auto Garage (“Ama Auto”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our website, WhatsApp Business API, phone, or in person.

1. Information We Collect

We may collect the following information when you contact or use our services:

• Full name

• Phone number

• Vehicle details (make, model, year, service history)

• Messages and communication sent via WhatsApp, phone calls, or website forms

• Service requests, quotations, and invoices

• Location details (only for service coordination, if required)

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and service requests

• Provide vehicle repair, maintenance, and inspection services

• Communicate with you via WhatsApp Business API, phone, or SMS regarding:

  • Appointments

  • Service updates

  • Estimates and invoices

  • Customer support

• Improve our customer service and operations

• Comply with legal and regulatory requirements

3. WhatsApp Business API Communication

By contacting Ama Auto via WhatsApp, you consent to receive messages from us through the WhatsApp Business API, including service notifications, reminders, and support messages.

• We do not send spam or unauthorized promotional messages

• Message data is handled securely and in accordance with Meta’s policies

• You may opt out at any time by messaging “STOP”

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Authorized employees or technicians for service fulfillment

• Service partners or suppliers (only when required to complete a service)

• Legal authorities if required by law

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against:

• Unauthorized access

• Loss or misuse

• Alteration or disclosure

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to:

• Provide our services

• Maintain business records

• Meet legal or regulatory obligations

7. Your Rights

You have the right to:

• Request access to your personal information

• Request correction or deletion of your data

• Withdraw consent for WhatsApp communication

• Request details about how your data is used

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our website or messages may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes to This Privacy Policy

Ama Auto Garage may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.